Emergent | Fullstack App

7-Day Money-Back Guarantee

New subscribers can request a full refund within 7 days, no questions asked.

1. Subscription Refunds

1.1 Monthly Subscriptions

✓Within 7 days: Full refund, no questions asked
•After 7 days: No refund for current period; access continues until period ends
•Cancellation: Takes effect at the end of current billing period

1.2 Annual Subscriptions

✓Within 14 days: Full refund
•After 14 days: Prorated refund for unused months (minus 15% processing fee)
•Minimum requirement: At least 3 months must be unused to qualify for prorated refund

2. How to Cancel

Log into your account at lumina-learn.com
Go to Settings → Subscription
Click "Cancel Subscription"
Confirm your cancellation

Cancel at least 24 hours before your renewal date to avoid being charged.

3. Tutoring Sessions

3.1 Cancellation by Student

When You Cancel	What Happens
24+ hours before session	Full refund or free rescheduling
12-24 hours before session	50% charge
Less than 12 hours or no-show	Full charge

3.2 Cancellation by Tutor

Full refund OR free rescheduling (your choice)
Credit applied for inconvenience if repeated cancellations

3.3 Technical Issues

Full refund if session cannot proceed due to platform issues
Free rescheduling offered as alternative

4. Financial Aid & Scholarships

Financial aid awards are non-refundable
Unused scholarship funds remain with the program
Financial aid recipients follow standard cancellation policy for paid portions

5. Donations

Donations to Lumina Education Foundation are:

Tax-deductible (consult your tax advisor)
Non-refundable except in cases of fraud or processing error
Subject to foundation bylaws

6. How to Request a Refund

Email: billing@lumina-learn.com

Include:

Your account email
Reason for refund request
Order/subscription ID (if available)

Response time: 3-5 business days
Refund processing: 5-10 business days to original payment method

7. Exceptions

We may make exceptions for:

Documented medical emergencies
Military deployment
Natural disasters
Platform errors or extended outages

Documentation may be required. Exceptions are granted at our discretion.

8. Contact

Billing inquiries: billing@lumina-learn.com
General support: support@lumina-learn.com

Refund & Cancellation Policy