Acceptable Use Policy

Last Updated: March 19, 2025

This Acceptable Use Policy outlines prohibited activities on Lumina Learn. By using our Service, you agree to follow these guidelines to maintain a safe and productive learning environment for everyone.

1. Prohibited Activities

You agree NOT to engage in any of the following:

Illegal Activities

  • Violate any local, state, national, or international laws
  • Facilitate or encourage illegal activities
  • Distribute illegal content
  • Engage in fraud or deceptive practices

Harmful Behavior

  • Harass, bully, threaten, or intimidate other users
  • Use hate speech, discriminatory, or offensive language
  • Share inappropriate, explicit, or violent content
  • Engage in predatory behavior toward minors
  • Impersonate other users, staff, or organizations
  • Dox or share personal information of others without consent

Academic Dishonesty

  • Submit AI-generated work as your own for official academic credit at schools/universities
  • Use the service to cheat on proctored or official exams
  • Share test answers, exam content, or copyrighted materials
  • Plagiarize content from our platform or other sources
  • Misrepresent your academic work or achievements

Note: Using our AI tutors to learn and understand concepts is encouraged! The restriction is on submitting AI work as your own original work.

Security Violations

  • Attempt to hack, breach, or test vulnerabilities of our systems
  • Upload viruses, malware, or malicious code
  • Scrape, crawl, or collect data without permission
  • Interfere with or disrupt service operations
  • Access other users' accounts without authorization
  • Share your account credentials with others
  • Circumvent security measures or access controls

Commercial Misuse

  • Resell, redistribute, or commercialize our content
  • Use our platform to build competing services
  • Spam other users with unsolicited messages
  • Post unauthorized advertising or promotions
  • Use the service for unauthorized commercial purposes

Content Violations

  • Upload copyrighted content without proper authorization
  • Share personal information of others without consent
  • Post false, misleading, or defamatory information
  • Upload inappropriate images, videos, or files
  • Create content that promotes self-harm or dangerous activities

2. Reporting Violations

If you witness a violation of this policy, please report it to:

abuse@lumina-learn.com

Please include:

  • Description of the violation
  • Username(s) involved
  • Screenshots if applicable
  • Date and time of incident

3. Enforcement

Violations of this policy may result in:

Minor Violations

  • Warning via email
  • Content removal
  • Temporary feature restrictions

Severe Violations

  • Temporary account suspension
  • Permanent account termination
  • Legal action (if warranted)
  • Reporting to authorities

4. Appeal Process

If you believe an enforcement action was made in error:

  • Email: appeals@lumina-learn.com
  • Include your username and a detailed explanation
  • Appeals are reviewed within 10 business days

5. Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will notify users of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

6. Contact

Report violations: abuse@lumina-learn.com
Appeals: appeals@lumina-learn.com
General questions: support@lumina-learn.com

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