Lumina Educational Services, LLC ("Lumina Learn," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account information (name, email, password)
- Profile information (grade level, subjects, learning goals)
- Payment information (processed securely through Stripe)
- Communications (support tickets, feedback)
- Educational content (homework uploads, assignments)
1.2 Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (pages visited, features used, time spent)
- IP address and location data
- Cookies and tracking technologies
1.3 Information from Third Parties
- Social login data (Google, if used)
- Payment processor data (Stripe)
- Identity verification (ID.me, if used for financial aid)
2. How We Use Your Information
We use collected information to:
- Provide and improve our Service
- Personalize learning experiences
- Process payments and subscriptions
- Communicate with you (updates, support, marketing)
- Analyze usage and trends
- Prevent fraud and ensure security
- Comply with legal obligations
3. Information Sharing
We DO NOT sell your personal information.
We may share information with:
- Service Providers: Payment processors (Stripe), Cloud hosting (AWS, MongoDB), Email services (SendGrid)
- Teachers/Tutors: Limited student information necessary for tutoring sessions
- Legal Requirements: Court orders, government requests, protection of rights
- Business Transfers: In connection with merger, acquisition, or sale
4. Children's Privacy (COPPA Compliance)
We take children's privacy seriously. See our separate COPPA Policy for detailed information about how we handle data from children under 13.
- Parental consent required for children under 13
- Limited data collection from children
- Parents can review, modify, or delete child's data
- No behavioral advertising to children
5. Data Retention
- Account data: Until account deletion + 30 days
- Educational records: 7 years (for transcript purposes)
- Payment records: As required by law (typically 7 years)
- Usage logs: 2 years
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Port your data to another service
- Opt-out of marketing communications
- Opt-out of sale of personal information (CA residents)
To exercise these rights, contact: privacy@lumina-learn.com
7. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what information we collect
- Right to delete personal information
- Right to opt-out of sale (we do not sell data)
- Right to non-discrimination
8. Security
We implement security measures including:
- SSL/TLS encryption
- Secure password hashing
- Regular security audits
- Access controls and authentication
- Employee training
However, no method of transmission over the Internet is 100% secure.
9. Cookies and Tracking
We use cookies for essential functions, analytics, and marketing (with consent). See our Cookie Policy for details.
10. International Transfers
Your information may be transferred to and processed in the United States. By using our Service, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or Service notification.
12. Contact Us
By using Lumina Learn, you acknowledge that you have read and understood this Privacy Policy.