This policy explains how we protect children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).
Last Updated: March 19, 2025
1. Overview
Lumina Learn provides educational services to students of all ages, including children under 13. We are committed to protecting children's privacy and complying with COPPA requirements.
2. Parental Consent Requirement
Before collecting any personal information from a child under 13, we require verifiable parental consent.
2.1 Consent Methods
We obtain parental consent through:
Email verification with follow-up confirmation
Credit card verification (small charge, refunded)
Government ID verification
Signed consent form (mail/fax/scan)
Video call verification (upon request)
2.2 Parent Account Requirement
Children under 13 must have accounts created and managed by a parent or legal guardian.
3. Information We Collect from Children
We collect only information necessary for educational purposes:
Active account data: Retained while account is active
After account deletion: Data deleted within 30 days
Educational records: May be retained up to 7 years for transcript purposes (with ongoing consent)
Inactive accounts: Automatically deleted after 18 months of inactivity
8. Security Measures for Children's Data
We implement enhanced security for children's data:
Encryption in transit and at rest
Access limited to essential personnel
Regular security audits
Separate data storage considerations
No data on public-facing systems
9. Third-Party Services
Third parties that may process children's data:
MongoDB Atlas (database hosting) - COPPA compliant
AWS (cloud infrastructure) - COPPA compliant
Stripe (payment processing) - Does not receive child data
All third parties are contractually bound to use data only for Service provision, maintain appropriate security, delete data upon request, and comply with COPPA.
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